This is the 3rd pair Ive bought my mum as she lives in them permanently. I was shocked to see the end plugs in the box. Very disappointed in Amazon for allowing this to happen. Quick shipping and seller responded to my question fast. The old one came straight out from door so the clothes faced you, this one clothes hang parallel to door. Bluetooth and Battery: Connectivity is good. Phone calls too. I find they do help with: Noise isolation. Shoe style is kind of bulky looking and velcro strap near arch is not long enough. Liked them so much, I ordered a second pair for her.