Maybe I got a defective one, but Im just posting my personal experience with this bag. I love this sandal! The new pair has “Minnetonka” labels sewn into the heel area on the inside of the slipper. This seller only partially stands behind your purchase. Although comfortable soles as usual, These were just too narrow so I sent them back. Love it, very stylish. It’s easy to install and all the parts fit well. Love these Fitflops. I wore out my last pair so was looking to replace. VWERY POOR QUALITY.